Complaints process
We aim to communicate professionally, respectfully and with clear next steps. If something goes wrong, please tell us.
Step 1
Tell us what happened
Email us with your name, contact details, the relevant property or enquiry, what happened and the outcome you are seeking. Include supporting information where appropriate, but do not send sensitive identity documents unless requested securely.
Step 2
We confirm the next steps
We will acknowledge the issue, explain who is reviewing it and let you know if further information is needed.
Step 3
We review and respond
We will consider the records and the views of the people involved, keep communication professional and provide a clear written outcome.
Step 4
Escalation
If you remain dissatisfied, ask for the complaint to be reviewed again. Where an external redress route applies to the service, its details will be provided in the applicable service documents or final response.
Submit a complaint
Email info@crestpointmanagement.co.uk with “Complaint” in the subject line, or call 07307 223971.